Solve problems with Mac
For information about solving problems with a Mac, see
Solve product software problems with Mac
on page 283
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Chapter 4 Use the product with Mac
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- Product basics
- Control panel menus
- Software for Windows
- Use the product with Mac
- Connect the product with Windows
- Paper and print media
- Print cartridges
- Print tasks
- Color
- Copy
- Scan
- Fax
- Manage and maintain
- Solve problems
- Supplies and accessories
- Service and support
- Product specifications
- Regulatory information
- Index
- HP LaserJet Pro 400 color MFP M475
- >
- Use the product with Mac
- >
- Solve problems with Mac
HP LaserJet Pro 400 color MFP M475 - Solve problems with Mac
HP LaserJet Pro 400 color MFP M475 > Solve problems with Mac
- Product basics
- Control panel menus
- Software for Windows
- Use the product with Mac
- Software for Mac
- Supported operating systems and printer drivers for Mac
- Install software for Mac operating systems
- Remove the printer driver from Mac operating systems
- Priority for print settings for Mac
- Change printer-driver settings for Mac
- Software for Mac computers
- Supported utilities for Mac
- Basic print tasks with Mac
- Cancel a print job with Mac
- Change the paper size and type with Mac
- Resize documents or print on a custom paper size with Mac
- Create and use printing presets with Mac
- Print a cover page with Mac
- Use watermarks with Mac
- Print multiple pages on one sheet of paper with Mac
- Print on both sides of the page (duplex printing) with Mac
- Set the color options with Mac
- Use AirPrint
- Fax with Mac
- Scan with Mac
- Solve problems with Mac
- Software for Mac
- Connect the product with Windows
- Printer sharing disclaimer
- Use HP Smart Install to connect to a computer, a wired network, or a wireless network
- HP Smart Install for Windows direct connections (USB)
- HP Smart Install for Windows wired networks
- HP Smart Install for Windows wireless networks, method 1: Use the product control panel
- HP Smart Install for Windows wireless networks, method 2: Temporarily connect a USB cable
- HP Smart Install for Windows wireless networks, method 3: Use WPS
- Connect with USB
- Connect to a network with Windows
- Paper and print media
- Print cartridges
- Print cartridge information
- Supplies views
- Manage print cartridges
- Replacement instructions
- Solve problems with supplies
- Check the print cartridges
- Interpret control panel messages for supplies
- 10.100X Supply Memory Error
- Black Cartridge Low
- Black in wrong position
- Black Very Low
- Cyan Cartridge Low
- Cyan in wrong position
- Cyan Very Low
- Genuine HP supply installed
- Incompatible <color>
- Install [color] cartridge
- Magenta Cartridge Low
- Magenta in wrong position
- Magenta Very Low
- Remove shipping lock from <color> cartridge
- Remove shipping locks from cartridges
- Replace [color]
- Unsupported <color> Press [OK] to continue
- Used <color> in use
- Used [color] installed, to accept press OK
- Used supplies in use
- Yellow Cartridge Low
- Yellow in wrong position
- Yellow Very Low
- Print tasks
- Cancel a print job
- Basic print tasks with Windows
- Open the printer driver with Windows
- Get help for any printing option with Windows
- Change the number of print copies with Windows
- Save custom print settings for reuse with Windows
- Improve print quality with Windows
- Print on both sides (duplex) with Windows
- Print multiple pages per sheet with Windows
- Select page orientation with Windows
- Set color options with Windows
- Use HP ePrint
- Additional print tasks with Windows
- Print colored text as black (grayscale) with Windows
- Print on preprinted letterhead or forms with Windows
- Print on special paper, labels, or transparencies with Windows
- Print the first or last page on different paper with Windows
- Scale a document to fit page size with Windows
- Add a watermark to a document with Windows
- Create a booklet with Windows
- Walk-up USB printing
- Color
- Copy
- Scan
- Fax
- Set up fax
- Use the phone book
- Set fax settings
- Send fax settings
- Receive fax settings
- Set fax polling
- Use fax
- Fax software
- Cancel a fax
- Use fax on a DSL, PBX, or ISDN system
- Use fax on a VoIP service
- Fax memory
- Delete faxes from memory
- Send a fax
- Fax from the flatbed scanner
- Fax from the document feeder
- Use speed dials and group-dial entries
- Send a fax from the software
- Send a fax by dialing from a telephone connected to the fax line
- Send a fax with confirmation
- Schedule a fax to be sent later
- Use access codes, credit cards, or calling cards
- Receive a fax
- Solve fax problems
- Fax troubleshooting checklist
- Fax error messages
- Communication error.
- Document feeder door is open. Canceled fax.
- Fax is busy. Canceled send.
- Fax is busy. Redial pending.
- Fax receive error.
- Fax Send error.
- Fax storage is full. Canceling the fax receive.
- Fax storage is full. Canceling the fax receive.
- Fax storage is full. Canceling the fax send.
- No dial tone.
- No fax answer. Canceled send.
- No fax answer. Redial pending.
- No fax detected.
- Troubleshoot fax codes and trace reports
- Fax logs and reports
- Change error correction and fax speed
- Solve problems sending faxes
- An error message displays on the control panel
- The control panel displays a Ready message with no attempt to send the fax
- The control panel displays the message "Storing page 1" and does not progress beyond that message
- Faxes can be received, but not sent
- Unable to use fax functions from the control panel
- Unable to use speed dials
- Unable to use group dials
- Receive a recorded error message from the phone company when trying to send a fax
- Unable to send a fax when a phone is connected to the product
- Solve problems receiving faxes
- The fax does not respond
- The fax has a dedicated phone line
- An answering machine is connected to the product
- A telephone handset is connected to the product
- The Answer Mode setting is set to the Manual setting
- Voice mail is available on the fax line
- The product is connected to a DSL phone service
- The product uses a fax over IP or VoIP phone service
- An error message displays on the control panel
- A fax is received but does not print
- Sender receives a busy signal
- No dial tone
- Cannot send or receive a fax on a PBX line
- The fax does not respond
- Solve general fax problems
- Regulatory information and warranties
- Manage and maintain
- Solve problems
- Self help
- Problem-solving checklist
- Step 1: Check that the product power is on
- Step 2: Check the control panel for error messages
- Step 3: Test print functionality
- Step 4: Test copy functionality
- Step 5: Test the fax sending functionality
- Step 6: Test the fax receiving functionality
- Step 7: Try sending a print job from a computer
- Step 8: Test the walk-up USB printing functionality
- Factors that affect product performance
- Restore the factory-set defaults
- Paper feeds incorrectly or becomes jammed
- Clear jams
- Improve print quality
- Use the correct paper type setting in the printer driver
- Adjust color settings in the printer driver
- Use paper that meets HP specifications
- Print a cleaning page
- Calibrate the product to align the colors
- Check the print cartridges
- Use the printer driver that best meets your printing needs
- Improve print quality for copies
- The product does not print or it prints slowly
- Solve walk-up USB printing problems
- Solve product connectivity problems
- Solve direct-connect problems
- Solve network problems
- Poor physical connection
- The computer is using the incorrect IP address for the product
- The computer is unable to communicate with the product
- The product is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The product is disabled, or other network settings are incorrect
- Solve wireless network problems
- Wireless connectivity checklist
- The control panel displays the message: The wireless feature on this product has been turned off
- The product does not print after the wireless configuration completes
- The product does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or product
- Cannot connect more computers to the wireless product
- The wireless product loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Solve product software problems with Windows
- Solve product software problems with Mac
- The printer driver is not listed in the Print & Fax list
- The product name does not appear in the product list in the Print & Fax list
- The printer driver does not automatically set up the selected product in the Print & Fax list
- A print job was not sent to the product that you wanted
- When connected with a USB cable, the product does not appear in the Print & Fax list after the drive
- You are using a generic printer driver when using a USB connection
- Supplies and accessories
- Service and support
- Product specifications
- Regulatory information
- FCC regulations
- Environmental product stewardship program
- Protecting the environment
- Ozone production
- Power consumption
- Toner consumption
- Paper use
- Plastics
- HP LaserJet print supplies
- Return and recycling instructions
- Paper
- Material restrictions
- Disposal of waste equipment by users in private households in the European Union
- Chemical substances
- Material Safety Data Sheet (MSDS)
- For more information
- Declaration of conformity
- Declaration of conformity (wireless models)
- Safety statements
- Laser safety
- Canadian DOC regulations
- VCCI statement (Japan)
- Power cord instructions
- Power cord statement (Japan)
- EMC statement (Korea)
- Laser statement for Finland
- GS statement (Germany)
- Substances Table (China)
- Restriction on Hazardous Substances statement (Turkey)
- Restriction on Hazardous Substances statement (Ukraine)
- Additional statements for telecom (fax) products
- Additional statements for wireless products
- Index
HP LaserJet Pro 400 color MFP M475
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