The computer or workstation might be set up incorrectly
1.
Check the network drivers, printer drivers, and the network redirection.
2.
Verify that the operating system is configured correctly.
276
Chapter 14 Solve problems
ENWW
HP LaserJet Pro 400 color MFP M475
HP LaserJet Pro 400 color MFP M475 - The computer or workstation might be set up incorrectly
- Product basics
- Control panel menus
- Software for Windows
- Use the product with Mac
- Connect the product with Windows
- Paper and print media
- Print cartridges
- Print tasks
- Color
- Copy
- Scan
- Fax
- Manage and maintain
- Solve problems
- Supplies and accessories
- Service and support
- Product specifications
- Regulatory information
- Index
- HP LaserJet Pro 400 color MFP M475
- >
- Solve problems
- >
- Solve product connectivity problems
- >
- Solve network problems
- >
- The computer or workstation might be set up incorrectly
HP LaserJet Pro 400 color MFP M475 - The computer or workstation might be set up incorrectly
HP LaserJet Pro 400 color MFP M475 > The computer or workstation might be set up incorrectly
- Product basics
- Control panel menus
- Software for Windows
- Use the product with Mac
- Software for Mac
- Supported operating systems and printer drivers for Mac
- Install software for Mac operating systems
- Remove the printer driver from Mac operating systems
- Priority for print settings for Mac
- Change printer-driver settings for Mac
- Software for Mac computers
- Supported utilities for Mac
- Basic print tasks with Mac
- Cancel a print job with Mac
- Change the paper size and type with Mac
- Resize documents or print on a custom paper size with Mac
- Create and use printing presets with Mac
- Print a cover page with Mac
- Use watermarks with Mac
- Print multiple pages on one sheet of paper with Mac
- Print on both sides of the page (duplex printing) with Mac
- Set the color options with Mac
- Use AirPrint
- Fax with Mac
- Scan with Mac
- Solve problems with Mac
- Software for Mac
- Connect the product with Windows
- Printer sharing disclaimer
- Use HP Smart Install to connect to a computer, a wired network, or a wireless network
- HP Smart Install for Windows direct connections (USB)
- HP Smart Install for Windows wired networks
- HP Smart Install for Windows wireless networks, method 1: Use the product control panel
- HP Smart Install for Windows wireless networks, method 2: Temporarily connect a USB cable
- HP Smart Install for Windows wireless networks, method 3: Use WPS
- Connect with USB
- Connect to a network with Windows
- Paper and print media
- Print cartridges
- Print cartridge information
- Supplies views
- Manage print cartridges
- Replacement instructions
- Solve problems with supplies
- Check the print cartridges
- Interpret control panel messages for supplies
- 10.100X Supply Memory Error
- Black Cartridge Low
- Black in wrong position
- Black Very Low
- Cyan Cartridge Low
- Cyan in wrong position
- Cyan Very Low
- Genuine HP supply installed
- Incompatible <color>
- Install [color] cartridge
- Magenta Cartridge Low
- Magenta in wrong position
- Magenta Very Low
- Remove shipping lock from <color> cartridge
- Remove shipping locks from cartridges
- Replace [color]
- Unsupported <color> Press [OK] to continue
- Used <color> in use
- Used [color] installed, to accept press OK
- Used supplies in use
- Yellow Cartridge Low
- Yellow in wrong position
- Yellow Very Low
- Print tasks
- Cancel a print job
- Basic print tasks with Windows
- Open the printer driver with Windows
- Get help for any printing option with Windows
- Change the number of print copies with Windows
- Save custom print settings for reuse with Windows
- Improve print quality with Windows
- Print on both sides (duplex) with Windows
- Print multiple pages per sheet with Windows
- Select page orientation with Windows
- Set color options with Windows
- Use HP ePrint
- Additional print tasks with Windows
- Print colored text as black (grayscale) with Windows
- Print on preprinted letterhead or forms with Windows
- Print on special paper, labels, or transparencies with Windows
- Print the first or last page on different paper with Windows
- Scale a document to fit page size with Windows
- Add a watermark to a document with Windows
- Create a booklet with Windows
- Walk-up USB printing
- Color
- Copy
- Scan
- Fax
- Set up fax
- Use the phone book
- Set fax settings
- Send fax settings
- Receive fax settings
- Set fax polling
- Use fax
- Fax software
- Cancel a fax
- Use fax on a DSL, PBX, or ISDN system
- Use fax on a VoIP service
- Fax memory
- Delete faxes from memory
- Send a fax
- Fax from the flatbed scanner
- Fax from the document feeder
- Use speed dials and group-dial entries
- Send a fax from the software
- Send a fax by dialing from a telephone connected to the fax line
- Send a fax with confirmation
- Schedule a fax to be sent later
- Use access codes, credit cards, or calling cards
- Receive a fax
- Solve fax problems
- Fax troubleshooting checklist
- Fax error messages
- Communication error.
- Document feeder door is open. Canceled fax.
- Fax is busy. Canceled send.
- Fax is busy. Redial pending.
- Fax receive error.
- Fax Send error.
- Fax storage is full. Canceling the fax receive.
- Fax storage is full. Canceling the fax receive.
- Fax storage is full. Canceling the fax send.
- No dial tone.
- No fax answer. Canceled send.
- No fax answer. Redial pending.
- No fax detected.
- Troubleshoot fax codes and trace reports
- Fax logs and reports
- Change error correction and fax speed
- Solve problems sending faxes
- An error message displays on the control panel
- The control panel displays a Ready message with no attempt to send the fax
- The control panel displays the message "Storing page 1" and does not progress beyond that message
- Faxes can be received, but not sent
- Unable to use fax functions from the control panel
- Unable to use speed dials
- Unable to use group dials
- Receive a recorded error message from the phone company when trying to send a fax
- Unable to send a fax when a phone is connected to the product
- Solve problems receiving faxes
- The fax does not respond
- The fax has a dedicated phone line
- An answering machine is connected to the product
- A telephone handset is connected to the product
- The Answer Mode setting is set to the Manual setting
- Voice mail is available on the fax line
- The product is connected to a DSL phone service
- The product uses a fax over IP or VoIP phone service
- An error message displays on the control panel
- A fax is received but does not print
- Sender receives a busy signal
- No dial tone
- Cannot send or receive a fax on a PBX line
- The fax does not respond
- Solve general fax problems
- Regulatory information and warranties
- Manage and maintain
- Solve problems
- Self help
- Problem-solving checklist
- Step 1: Check that the product power is on
- Step 2: Check the control panel for error messages
- Step 3: Test print functionality
- Step 4: Test copy functionality
- Step 5: Test the fax sending functionality
- Step 6: Test the fax receiving functionality
- Step 7: Try sending a print job from a computer
- Step 8: Test the walk-up USB printing functionality
- Factors that affect product performance
- Restore the factory-set defaults
- Paper feeds incorrectly or becomes jammed
- Clear jams
- Improve print quality
- Use the correct paper type setting in the printer driver
- Adjust color settings in the printer driver
- Use paper that meets HP specifications
- Print a cleaning page
- Calibrate the product to align the colors
- Check the print cartridges
- Use the printer driver that best meets your printing needs
- Improve print quality for copies
- The product does not print or it prints slowly
- Solve walk-up USB printing problems
- Solve product connectivity problems
- Solve direct-connect problems
- Solve network problems
- Poor physical connection
- The computer is using the incorrect IP address for the product
- The computer is unable to communicate with the product
- The product is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The product is disabled, or other network settings are incorrect
- Solve wireless network problems
- Wireless connectivity checklist
- The control panel displays the message: The wireless feature on this product has been turned off
- The product does not print after the wireless configuration completes
- The product does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or product
- Cannot connect more computers to the wireless product
- The wireless product loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Solve product software problems with Windows
- Solve product software problems with Mac
- The printer driver is not listed in the Print & Fax list
- The product name does not appear in the product list in the Print & Fax list
- The printer driver does not automatically set up the selected product in the Print & Fax list
- A print job was not sent to the product that you wanted
- When connected with a USB cable, the product does not appear in the Print & Fax list after the drive
- You are using a generic printer driver when using a USB connection
- Supplies and accessories
- Service and support
- Product specifications
- Regulatory information
- FCC regulations
- Environmental product stewardship program
- Protecting the environment
- Ozone production
- Power consumption
- Toner consumption
- Paper use
- Plastics
- HP LaserJet print supplies
- Return and recycling instructions
- Paper
- Material restrictions
- Disposal of waste equipment by users in private households in the European Union
- Chemical substances
- Material Safety Data Sheet (MSDS)
- For more information
- Declaration of conformity
- Declaration of conformity (wireless models)
- Safety statements
- Laser safety
- Canadian DOC regulations
- VCCI statement (Japan)
- Power cord instructions
- Power cord statement (Japan)
- EMC statement (Korea)
- Laser statement for Finland
- GS statement (Germany)
- Substances Table (China)
- Restriction on Hazardous Substances statement (Turkey)
- Restriction on Hazardous Substances statement (Ukraine)
- Additional statements for telecom (fax) products
- Additional statements for wireless products
- Index
HP LaserJet Pro 400 color MFP M475
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