Step 1: Check that the product power is on
1.
Make sure the product is plugged in and turned on.
2.
Make sure the power cable is connected to the product and the outlet.
3.
Check the power source by connecting the power cable to a different outlet.
4.
If the product motors do not rotate, make sure the print cartridges are installed and that the
doors are all closed. The control panel displays messages to indicate these problems.
5.
If the document feeder motor does not rotate, open the document feeder cover and remove any
packing material or shipping tape.
6.
If the scanner bulb does not light during copying, scanning, or faxing, contact HP support.