HP LaserJet Pro 400 color MFP M475 - Problem-solving checklist

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Problem-solving checklist

Follow these steps when trying to solve a problem with the product.

Step 1: Check that the product power is on

Step 2: Check the control panel for error messages

Step 3: Test print functionality

Step 4: Test copy functionality

Step 5: Test the fax sending functionality

Step 6: Test the fax receiving functionality

Step 7: Try sending a print job from a computer

Step 8: Test the walk-up USB printing functionality

Factors that affect product performance