Problem-solving checklist
Follow these steps when trying to solve a problem with the product.
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Step 1: Check that the product power is on
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Step 2: Check the control panel for error messages
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Step 3: Test print functionality
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Step 4: Test copy functionality
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Step 5: Test the fax sending functionality
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Step 6: Test the fax receiving functionality
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Step 7: Try sending a print job from a computer
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Step 8: Test the walk-up USB printing functionality
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Factors that affect product performance