Clear jams in the duplexer (duplexing models only)
Open the rear door.
The fuser, located in the back of
the product, is hot. Wait for the fuser to cool
If necessary, pull the guide (callout 1) and
remove any visible paper (callout 2) from the
bottom of the delivery area.
If necessary, remove any visible paper from
bottom side of the duplexing unit.
Chapter 14 Solve problems
If you can not see any jammed paper, lift the
duplexing unit using the tab on the side of the
If you can see the trailing edge of the paper,
remove the paper from the product.
If you can see the leading edge of the paper,
remove it from the product.
Close the rear door.