HP LaserJet Pro 400 color MFP M475 - Fax receive error.

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Fax receive error.


An error occurred while trying to receive a fax.

Recommended action

Ask the sender to resend the fax.

Try faxing back to the sender or another fax machine.

Check for a dial tone on the phone line by touching the

Start Fax


Check that the telephone cord is securely connected by unplugging and replugging the cord.

Make sure that you are using the telephone cord that came with the product.

Open the


menu, and touch the

Fax Service

button. Touch the

Run Fax Test

button. This test

verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.

Decrease the fax speed. Ask the sender to resend the fax.

Turn off error-correction mode. Ask the sender to resend the fax.


Solve fax problems


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Turning off error-correction mode can reduce the quality of the fax image.

Connect the product to a different phone line.

If the error persists, contact HP. See





or the support flyer that came in the product box.