Fax receive error.
Description
An error occurred while trying to receive a fax.
Recommended action
Ask the sender to resend the fax.
Try faxing back to the sender or another fax machine.
Check for a dial tone on the phone line by touching the
Start Fax
button.
Check that the telephone cord is securely connected by unplugging and replugging the cord.
Make sure that you are using the telephone cord that came with the product.
Open the
Service
menu, and touch the
Fax Service
button. Touch the
Run Fax Test
button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
Decrease the fax speed. Ask the sender to resend the fax.
Turn off error-correction mode. Ask the sender to resend the fax.
ENWW
Solve fax problems
203
NOTE:
Turning off error-correction mode can reduce the quality of the fax image.
Connect the product to a different phone line.
If the error persists, contact HP. See
www.hp.com/go/LJColorMFPM375
or
www.hp.com/go/
LJColorMFPM475
or the support flyer that came in the product box.